Carolyn and Seth talk about the latest research around managed services. With the pandemic beginning to fade, MSPs are feeling optimistic about the prospects for the future. Many are exploring the addition of premium services, which may require changes to the business model since areas like cybersecurity or data analytics do not necessarily follow repeatable processes. In order to serve the full range of customer needs, MSPs may need to further explore partnering with specialists. The ultimate goal for most MSPs is improving customer experience, both for their own clients and their clients’ clients.

Trends in Managed Services research brief: https://connect.comptia.org/content/research/trends-in-managed-services-2022

Volley is a podcast from the CompTIA research team that is produced every other Friday. CompTIA researchers Carolyn April and Seth Robinson toss the latest topics back and forth, sharing their insights on technology trends, information technology channel business and timely technology news useful for any CompTIA member, from managed service providers to business technology leaders. Catch up on the latest from the research team at the CompTIA Resources Center: http://s.comptia.org/resources​​​​​

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